POLICY

Warranty & Return Regulations

Warranty Regulations

During use, if any malfunction or product error occurs, customers should bring the product directly to the brand's warranty center.

Valid Warranty Conditions

  • Product is intact, not cracked, not deformed by external force.
  • Product shows no signs of moisture or water ingress causing short circuits.
  • Product must have intact S/N and distributor stamp with full warranty period information.
  • Product must be within the warranty period.

Refusal Conditions

  • Damage usage due to natural disasters, fire, flood, lightning, insects, animals.
  • Placed in dusty, humid environment, water ingress.
  • Deformed by heat or external impact.
  • Mold, rust, corrosion, or oxidation by chemicals.
  • Damage due to incorrect voltage usage.
  • Physical defects caused by customer (deformation, cracks, scratches).
  • Product warranty expired.

Return Policy

HTC-G only proceeds with returns for products with defects or malfunctions caused by the manufacturer.

Return Conditions

  • Product has defects/malfunctions caused by manufacturer.
  • Product is intact, not cracked/deformed by external force.
  • No signs of moisture or water ingress causing short circuits.
  • Intact S/N and stamp covering full warranty period.
  • Within warranty period.

Since the replacement is brand new in box, the returned product must also be sent back in full box condition with all accessories. If only the defective unit is returned (without box/accessories), only a unit replacement will be provided (excluding box/accessories) after verifying the defect.

Return Timeframe

Product must be within the manufacturer's warranty period.

Return Method

Immediate exchange upon receipt and defect verification. If stock is unavailable, waiting time is max 2-3 weeks.